BUYING PRODUCTS WITH CONFIDENCE
Its easy buying with Personalised Just For You. Choose from many different products and add as many as you desire into basket, not forgetting to add all your personalised information for the items. Once you have finished adding to your basket simply click on the cart icon on the top right and select ‘Checkout’ then you will add your details and payment information and the order will be complete. Sit back and relax and the order will be made to your requirements.
We reserve the right to remove any product or design from sale on our website, and to discontinue any product. This may be caused by a problem with suppliers or its unable to be made anymore. If you purchase an item that we remove or discontinue, a refund for that sole item will be offered to the customer.
When an order is made at our website, you will be re-directed to either Stripe or PayPal where your order payment will be processed using the highest levels of security.
Your product will be packed securely and dispatched using Royal Mail or MyHermes depending on the weight and size, the tracking number will be added to your order so you can keep track of your order.
The images on the product listing may slightly differ to the product received but will endeavour to match the product you have purchased. Such an aspect as camera flash may change the look of the product slightly.
We aim to dispatch your order within 5 to 7 working days as each item is made to order, some cases it may take longer on larger orders. The current dispatch time will be displayed clearly as it may increase in peak season.
If an item goes out of stock that you order we will contact you and give you an estimated delivery time. If this is not acceptable then we will offer you an immediate refund and cancel the order.
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it.
Please note that personalised items are non refundable, as they are supplied to order.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
If you need to reach us, you can contact us via our facebook page, email us using the information on the contact page. The quickest method being using the messenger service on the website.
Your rights to return goods are protected under the EU Distance Selling Directive.