DELIVERY / DISPATCH
Your product will be packed securely and dispatched using Royal Mail or MyHermes depending on the weight and size, the tracking number will be added to your order so you can keep track of your order.
We aim to dispatch your order within 5 to 7 working days as each item is made to order, some cases it may take longer on larger orders. The current dispatch time will be displayed clearly as it may increase in peak season.
If an item goes out of stock that you order we will contact you and give you an estimated delivery time. If this is not acceptable then we will offer you an immediate refund and cancel the order.
RETURNS
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it.
Please note that personalised items are non refundable, as they are supplied to order.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.